All questions about return and exchange policy, please send to the email address: email@example.com
Style, Size, and Photo Changes
As long as changes are requested before 11:59PM EST the day of placing your order, we can make any changes necessary. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
If the product arrives defective, we will remake and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within 7 business days
If you are not satisfied with the outcome of your product, we offer remake at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.
Please keep the package cover after unbox to solve after sale problems.
Return your items within 7 days of receiving your order.
Damaged/Misprinted Items can only be replaced within 3 months from your original order date. After this 3 month period, Transcendingbizarre is not responsible for replacing any damaged or misprinted items.
Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Transcendingbizarre is not responsible for replacing these items.
If you want to return our products, you will have to pay shipping fee to ship to our address.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 2 weeks before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.
If you would like to cancel your order, you must do so by 11:59PM the same day you placed your order due to our 1-day production turn around, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order more than 12 hours after purchase, or we will refund the entire cost of your item, less the $9 customization fee.
If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once our team approves your return, please re-package the products and ship them to:
Address : 904 35th Ave, Seattle, WA 98122, United States
At this time, we are unable to offer free shipping on returns. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org